Term & Conditions
ORDERS & SHIPPING:
Thank you for visiting and shopping with us. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
Order processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Order status updates and order notes (if any) will be sent through email or watapps.
Shipping rates & delivery estimates
Domestic shipping time: 5-7 business days
The shipping rates and respective delivery dates are automatically calculated after you’ve entered your address during check out. You can choose the option that meets your preferences best. Faster delivery typically incurred higher shipping costs. Please keep in mind that we will require 2-3 days to prepare your parcel before shipping.
Shipment Confirmation & Order tracking
Once your order has been picked up by our courier, we will provide you with a tracking number to check on the status of your delivery. Do note that once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time. Customers are best advised to get in touch with the courier for latest update and further information.
We responsible for product and it packaging damage during shipment. If you have opened the packaging and found that your item is broken or damaged, please take a photo of the damages immediately and contact us at email@example.com
Jonus Tasty Candy is not liable for any loss of products during shipping by courier company. Please contact the shipping courier for assistance if you have not received your parcel after the estimated delivery time.
All items are dispatched through CITYLINK unless otherwise arranged. Delivery is made every day except weekends and public holidays according to the availability of postal services. Our courier providers will take 2-5 working days to deliver to your doorstep depending on the location. Tracking numbers will be provided via email once shipped.
INTERNATIONAL SHIPPING POLICY
We offers international shipping to countries only Singapore at this moment. Do email us at firstname.lastname@example.org if your country is not listed above, we will assist to check if your country falls within the coverage area. All international orders are shipped using CITYLINK. Tracking numbers will be provided via email once the parcel has been shipped out. The shipping rates and respective delivery dates are automatically calculated after you’ve entered your address during check out. Please keep in mind that we will require 2-3 days to prepare your parcel before shipping.
You are responsible for any taxes and duties charged during import to your country. Where possible, we will provide an indication of such costs when we present you the various shipping options.
RETURNS & WARRANTY
EXCHANGED OR REFUND POLICY
If product is wrongly shipped or damaged, customer may request for a full refund or exchange at no cost.
Refund by direct bank transfer to your bank account within 7 working days.
For defective products and online purchases, an email must be sent to support team within 7 days.